Kindly read the enclosed Terms and Conditions carefully. By making use of this website and purchasing the products, you hereby consent to be bound by the following terms and conditions of this website.
This website is owned by Sparkle Jewels (herein after “the Company”, “we”, “us” or “our/ s”). This agreement is designed to govern the use of this website along with the products purchased. The following includes all the guidelines and policies incorporated by us with regard to any transactions arising out of this website. We reserve all the rights to make additions and alterations to this agreement from time to time if need be. It is strongly advisable to carefully read all the terms and conditions before using the website or purchasing any products. However, if you disagree with either of the terms laid down, kindly terminate the use of this website accordingly. The Company authorises and grants the use of the
website to only those who have verified the terms and conditions.
In case of any queries, complaints and suggestions with regard to the terms and conditions
or our website, feel free to contact us at __.
Conditions of use
You must be at least 18 years or above to be able to use this website, or make any transactions through this platform. This is also applicable to any further elements of competency under the purview of the Indian Contracts Act, 1872. By continuing the use of this website, you hereby warrant that you are competent to do so. The company shall not be responsible for any liabilities arising out of any misrepresentations thereof.
Product and Pricing Policies
At Sparkle we try our best to deliver the primal quality of precious metals and gems at desirable prices. However, the process is subject to the varying prices of the metals and gems used in our products, thus reflecting upon our prices. We hold complete discretion with reference to the pricing policies of our products and shall not be responsible for not notifying any changes in prices. Once an order for a product is placed, it is not subject to any changes in the prices. Lastly, all the products offered are full insured.
The customers may cancel their orders as per their discretion before the order is confirmed. However, once the order is confirmed it cannot be cancelled. Kindly refer to the return and refund policies if your order is not eligible for cancellation. In addition to this, the Company, reserves the right to cancel the order due to internal hindrances. The company shall also be devoid of any responsibility in case of non-performance due to external conditions such as natural calamities, change in Government policies, change in trade restrictions, Internal disturbances, war, and armed conflict.
Our shipping services are exclusively carried out by our logistics partner- Sequel. The shipping updates will be received on the registered number of the customer once the order is shipped. The company offers complimentary on return shipping under the 15-day money back policy. However, a fees of Rs. 500 will be charged for shipping in case of exchanges and buybacks. Further, the shipping charges levied in cases of resizes and repairs shall be payable by the customer.
We offer easy returns on our products. Returns can be made within 15 days days under our Money Back Policy or through buybacks and exchanges. The conditions applicable to these have been attached as under. Further, if your product is eligible for a return, contact us and the return procedure will be initiated. All the returns will be facilitated by Sequel itself. Products without the original certificate and invoice will not be accepted. In any event, the
certificate is misplaced, the company will facilitate the recertification process. All the expenses for the same shall be borne by the customer, and not the company.
Lifetime Buybacks and exchanges
The company offers lifetime exchanges and buybacks on certain products, subject to conditions laid down herein. The discount granted on making charges at the time of purchase shall not be considered at the time of calculating the exchange or buyback value. However, if any discount was offered on the diamond, the same shall be deducted. At the time of exchange, if the exchange value is higher than the original value, the customer shall pay the difference. If it is lower than the original value, the difference amount shall be given as credit for future purchases. The product returned shall be in the same state as delivered. Any alteration will adversely affect your eligibility for buybacks and exchanges. This policy is not applicable for international orders.
Note- The term ‘Lifetime’ used for Buybacks and Exchanges shall be construed as ‘till the Company is in existence in the eyes of law’.
|Product Type||Buyback Value||Exchange Value|
|Diamond Jewellery||100% of the metal and 90% of diamond value||100% of metal and diamond value|
|Solitaire||80% of the Solitaire||90% of the Solitaire|
The Company has adopted a 15 Day Money Back Policy, whereby full refunds are guaranteed for returns made within 15 days, No-Questions Asked. This policy is not applicable in case of customised jewellery. The amount paid will be directly credited to the original payment source of the customer in case of returns. In case of other refunds, 8-13 days of time is required for the realisation of the principal amount.
Resizing and Repairs
We offer easy repairs and resizing services. Resizing and Repairs will be free of cost unless additional metal is required for the same. In any case the cost of the resized ring exceeds the previous one, the additional amount has to be borne by the customer itself, and in case the ring costs less than the previous one, the difference shall be refunded within 8-13 working days. We also facilitate repairs and replacements. The determination of the same is at the discretion of the company and not the customers. Shipping charges are applicable to these services, at the cost of the customer.
International Orders Post shipping services namely, Buyback, Exchange, Resizing and Repairs shall not be
available for customers in case of International shipping.
The Company may, in case of special occasions and events, offer promotional discounts or gifts on orders. Terms and Conditions of these promotions shall be separately provided. Product Type Buyback Value Exchange Value Diamond Jewellery 100% of the metal and 90% of diamond value 100% of metal and diamond value Solitaire 80% of the Solitaire 90% of the Solitaire The company reserves all rights to alter, terminate and amend these at any given point of time without any prior intimation.
All the laws applicable within the territory of India and the State of Maharashtra shall govern and regulate the use of this website. Any disputes arising out of the transactions made through this platform or out of the use of this website shall be subjected to the exclusive jurisdiction of the courts within the territory of Mumbai or all of India.
Limitation of Liability
In case of any disputes, the company’s liability shall be restricted to the amount of the impugned transaction itself. The company shall not be liable of any damage caused to the products after they have been shipped or caused due to unforeseeable circumstances. The company shall not be held liable for any damages or hurt caused to the customers as the orders are placed at the discretion of the customers and a certificate of authenticity is provided with every product. The certification of authenticity shall be construed as conclusive proof of its authenticity and shall absolve the company of any liability arising out of the authenticity of the products.
We provide for registration of customers through user accounts. Only the information pertinent for the completion of the order placement and shipping procedure is required to be given by the customers. You are solely responsible for the accuracy of the information provided, and the actions taken using your account credentials. We request you to inform us about any security breach at the earliest. Only the customers making purchases above Rs. 2 lakhs are entailed to provide their PAN (Permanent Account Number) as per Government regulations.
You may be redirected to third-party websites while authorising the payment for any purchases made from this website. Any unauthorised content displayed on the third-party websites is beyond the control of the company and thus we shall not be held liable for the same.
Intellectual Property/Site Content
The company has the discretion to add, delete or alter the content of this website as it deems fit. The content displayed is construed as the intellectual property of the company. You shall solely be responsible for any unauthorised use or reproduction of the content displayed on this website, made by you.
(Once the trademark is registered)- The company name, domain name, logo, and any other service marks displayed on this website are registered and/or unregistered trademarks of the Company. Nothing on this website shall be construed as a grant or authorisation for you to use, reproduce, copy or gain any benefits out of the trademarks contained herein.
Any such action as be construed as an infringement of the Company’s rights and you shall be held liable for any judicial recourse arising thus.
Last updated: May 16, 2021
Sparkle Jewels (herein after the “Company”, “we”, “us” or “our/s”) operates the Sparkle
Jewels website (the “Service”).
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
• Email address
• Telephone number
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
We may employ third party companies and individuals to facilitate our Service, to provide
the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks
on our behalf and are obligated not to disclose or use it for any other purpose.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any liability arising out of the same shall
not be borne by the Company.
Links To Other Sites
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.